The ZEUS banking information system has been renewed, now providing an even smoother customer experience and simpler day-to-day operations for bank employees working at K&H’s 198 customer service locations.
The renewed ZEUS banking information system now ensures an even smoother customer experience and more efficient daily operations for bank employees working at 198 customer service points of K&H Bank. As a result of the cooperation between K&H and Capsys Informatikai Kft., a modern, user-friendly solution has been created, supporting efficient work through intuitive navigation, color coding, charts, and AI integration.
During the development, K&H Bank and Capsys Informatikai Kft. did not work within a traditional supplier–client relationship; instead, the project was characterized by open communication, mutual trust, and continuous joint thinking. This approach made it possible for the ZEUS system to be robust and flexible, modern yet easy to use at the same time. A key professional challenge of the project was that a prominent element of the ZEUS digitalization program was used to modernize an existing in-house development based on legacy technology. The goal was enhanced functionality, a modern cloud-based structure, and usability optimized for end users. The key objective of the system’s development was to create tangible value in the everyday work of bank advisors and for customers alike. The introduction of the new solution is part of K&H’s long-term, multi-stage digital transformation strategy.
“The modernization of the ZEUS system marks a milestone on both the IT and business sides. The functions were fully tailored to end-user needs, and by applying cloud-based technologies, colleagues can focus on serving customers rather than on operating the system. This project represents not only a technological breakthrough, but also a major step forward in terms of employee development, as we are building a workplace where growth is a core value, where colleagues can try new technologies, develop in multiple areas, and expand their knowledge. The experience gained during the project and the methods of cooperation will serve as the foundation for future developments, ensuring that technological innovation always serves the real needs of colleagues and customers,” emphasized Dénes Ozorai, Head of IT at K&H. K&H’s example shows that true innovation has an inward impact as well – technological renewal is complete only if it also makes employees’ work simpler, faster, and more inspiring.
“Throughout the definition and implementation of requirements, continuous and supportive communication took place; issues were openly addressed, and solutions were sought together. It was extremely inspiring to see that the K&H team was open to every idea, responded quickly to feedback, and consistently put the shared goal first – creating a value-generating system for end users and bank employees. From the supplier’s perspective, it was reassuring to take part in such an open, honest, and solution-driven collaboration, where the parties mutually supported each other and worked out every detail together. This cooperation model was not only smooth and efficient, but truly innovative as well, and serves as a benchmark for all future projects,” added Tamás Domonkos, Business Unit Director at Capsys Informatikai Kft.
Source: Prím Online, September 12, 2025, 20:26
Prím News – ZEUS Renewed: An Intelligent System for a Smoother Banking Experience
